Elements and Performance Criteria
- Assess validity of request
- Compile necessary documentation
- Classify payment requests from member or beneficiary or employer according to established criteria
- 2.2 Obtain required evidence from appropriate parties to confirm that request complies with fund's conditions of entitlement
- Match request to payment criteria so validity can be determined
- Complete required forms and documents and distribute in accordance with legislation, operating policy and procedures, and trustee instructions
- Review and evaluate evidence available in support of payment
- Review available information on payment request against payment criteria to ensure compliance with terms and conditions of trust, relevant legislation and operating procedures
- Obtain additional opinion on validity of request from relevant parties where necessary
- Determine eligibility of request for payment according to evaluated evidence
- Refer unusual requests or those outside relevant guidelines or authorities according to operating procedures
- Communicate entitlement
- Finalise payment transaction
- Check payment details for compliance with legislative and operating guidelines within delegated authority
- Make payment and complete supporting documentation according to organisational procedures, relevant legislation and timelines
- Update systems and file documents to ensure all records are maintained